Words on Customer Service
Those of you who care may recall my periodic attempts to get my Sony Network Walkman to work under Linux.Â And the fact that I had failed to get it to work.Â Well, I was (and still am) happy with the Sony product as far as just using it as a radio/music player goes.Â But I became very frustrated by having to switch to Windows just to put music on it.Â So I decided to buy an iPod.Â Because they are known to work under Linux.
I very rarely buy electrical/computer equipment in bricks and mortar stores any more, unless I’m in a real rush or impulse buying and this was no exception.Â I use ebuyer for my purchases, after usually scouting around the net to compare prices.Â And this was no exception.Â I find the site very easy to navigate and beyond getting there newsletter sent out regularly, they tend not to bother you.
As usual, I knew exactly what I wanted to buy and what I wanted to do with it.Â I wanted an iPod and I wanted the FM radio add on.Â And that’s it.Â The 2Gb iPod Nano (Black) is a reasonable price there, as is the FM Radio and Remote.Â Ok, enough of that.Â The point of this was not to provide an ad for ebuyer or for the iPod.Â I wanted to talk about customer expectations and service.
Having used ebuyer in the past, I knew that they deliver quickly and with no fuss.Â I put in my order at about 15:30 yesterday (Tuesday 30 May) and received confirmation of the order about 10 minutes later.Â I requested next day delivery and fully expected this to be tomorrow (Thursday).Â However, ebuyer picked, packed and shipped my order that same day.Â I have just received the iPod (about 15 minutes ago) and it’s plugged into my laptop and charging up.Â This is what customer service is all about: make a promise and stick to it.Â It’s very easy to do but too often doesn’t happen.
So, I am now a happy camper – my order has arrived and I don’t need to worry about Sony’s support (or lack of it) for Linux.Â I will not be recommending the Walkman until Sony sort out their Open Source support and will instead recommend Apple.Â I would imagine that Sony don’t care (they have my money already and other people will buy their products) but I do and have done something about it.